Returns and Refunds Policy

Effective Date: May 21, 2024

1. Return Eligibility We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition and packaging. Items that are damaged or altered after delivery are not eligible for return.

2. Non-Returnable Items Certain items are non-returnable, including:

Sale items
Gift cards
Customized or personalized items

3. Return Process To initiate a return, please follow these steps:

Contact our customer service team at support@antiqueeleganceshop.com to obtain a Return Merchandise Authorization (RMA) number.
Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
Write the RMA number on the outside of the package.
Ship the item to the address provided by our customer service team. You are responsible for paying the return shipping costs.

4. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges If you wish to exchange an item, please contact our customer service team to discuss the details. Exchanges are subject to product availability.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs.

7. Contact Us For any questions regarding returns and refunds, please contact us at:

Email: support@antiqueeleganceshop.com